1.1. These general terms and conditions of TSSTBOX OÜ and other terms published on the TSSTBOX OÜ website (hereinafter jointly referred to as the Terms) apply to the ordering, payment, and delivery of products purchased via the TSSTBOX OÜ e-store by all natural and legal persons (hereinafter the Buyer) and constitute an integral part of the sales contract.
1.2. TSSTBOX OÜ has the right to unilaterally amend the Terms at any time by publishing the updated version on the TSSTBOX OÜ website.
1.3. The Buyer is obliged to place an order containing an accurate description of the product, the product number according to the manufacturer’s catalogue, or all vehicle (ATV) data necessary to identify the product (make, model, year of manufacture, engine displacement, power output, fuel type, 17-digit vehicle identification number and other essential characteristics). When placing an order independently without consultation with TSSTBOX OÜ, the Buyer assumes responsibility for ensuring that the selected product is suitable for the intended purpose.
1.4. After placing an order, the product is not reserved. The sales contract is deemed concluded from the moment the agreed prepayment amount has been credited to the bank account of TSSTBOX OÜ.
2.1. A person not engaged in economic or professional activity (hereinafter the Consumer) has the right, in the event that the product does not conform to the terms of the contract (the product has defects), to submit a complaint to TSSTBOX OÜ within 2 (two) years from the date of delivery of the product. The complaint must be submitted without undue delay, but no later than within 2 (two) months from the discovery of the defect. Upon discovering a defect, the Consumer must take reasonable measures to preserve and protect the product, including refraining from using the defective product if such use would further deteriorate its condition.
2.2. In the case of a legal person, the manufacturer’s warranty period shall apply. TSSTBOX OÜ shall not be liable for any defect if the Buyer engaged in economic or professional activity fails to notify TSSTBOX OÜ of the defect without undue delay after becoming aware of it.
2.3. The Buyer may submit a complaint arising from a breach of contract in free form to the TSSTBOX OÜ sales point at the address indicated in the purchase document or by e-mail at alex@tsstbox.ee. TSSTBOX OÜ shall respond to the complaint in the same form in which it was submitted and shall inform the Buyer of the proposed resolution within 14 days.
2.4. As a basis for submitting complaints and resolving subsequent issues, the Buyer must retain the purchase document (invoice, contract, etc.) confirming that the product was purchased from TSSTBOX OÜ. Without proof of purchase, TSSTBOX OÜ may refuse to resolve the issue.
2.5. TSSTBOX OÜ shall not be liable for non-conformity of the product if, at the time of concluding the contract, the Buyer knew or ought to have known of the non-conformity.
2.6. If the product does not conform to the contract, the Buyer may request repair or replacement of the product from TSSTBOX OÜ, provided this is possible and does not cause unreasonable costs or inconvenience to TSSTBOX OÜ compared to other remedies, taking into account, among other things, the value of the product, the significance of the non-conformity, and the possibility for the Buyer to obtain a conforming product elsewhere without significant inconvenience. TSSTBOX OÜ may replace the product with a conforming product instead of repairing it.
2.7. TSSTBOX OÜ shall not be liable for defects arising:
2.7.1. due to the Buyer’s intentional or negligent actions;
2.7.2. due to improper or inappropriate use of the product;
2.7.3. due to improper storage of the product;
2.7.4. due to natural wear and tear during normal use;
2.7.5. due to natural wear and tear occurring within an unnaturally short period if the product was used with significantly greater intensity than reasonably expected from an ordinary Buyer;
2.7.6. due to improper installation or adjustment of the product, including installation in a workshop lacking appropriate tools or by a person without sufficient knowledge or qualifications;
2.7.7. due to inadequate maintenance;
2.7.8. due to a traffic accident;
2.7.9. during training sessions, motorsport competitions, races, off-road driving, or similar activities;
2.7.10. when the product is used in a more demanding environment than specified by the manufacturer (including, but not limited to, excessive dust, excessively high or low temperature or humidity, insufficient or excessive lubrication);
2.7.11. when the product is connected to non-certified diagnostic equipment;
2.7.12. when components or additional equipment from third-party manufacturers are used.
2.8. In determining liability, TSSTBOX OÜ relies on an expert examination (diagnostics) conducted by the manufacturer’s authorized representative. If the examination reveals that the defects are due to the above-mentioned factors but the product can be repaired, the Buyer may order a paid repair.
2.9. The Buyer shall bear the cost of the expert examination (diagnostics) if TSSTBOX OÜ is not responsible for remedying the defects and repair is not possible. The Buyer shall also bear the cost of the examination if no defects are identified and the product complies with the manufacturer’s technical requirements.
2.10. If the Buyer disagrees with the position of TSSTBOX OÜ, the Buyer must prove that:
2.11. a defect (non-conformity) exists;
2.12. the defect or its cause existed at the time of delivery of the product;
2.13. TSSTBOX OÜ is liable for the defect.
2.14. If TSSTBOX OÜ replaces a defective product with a new one, it may require the Buyer to return the defective product.
2.15. If, as a result of the examination or otherwise, it becomes evident that TSSTBOX OÜ is not liable for the defect, TSSTBOX OÜ shall not be obliged to replace or repair the product or compensate for damages.
2.16. In any event, the liability of TSSTBOX OÜ shall be limited to compensation for direct material damage. TSSTBOX OÜ shall not be liable for non-material damage or loss of profit. The amount of compensation paid by TSSTBOX OÜ shall in no case exceed the amount paid for the product.
2.17. The right to submit complaints does not extend to damage arising to the vehicle after the product has been handed over to the Buyer.
2.18. In resolving cases concerning product defects, the Buyer and TSSTBOX OÜ shall be guided by the complaint handling principles forming an integral part of the sales contract and available on the TSSTBOX OÜ website.
2.19. If TSSTBOX OÜ refuses to satisfy the Consumer’s complaint or the Consumer disagrees with the proposed solution, the Consumer may обратиться to an out-of-court dispute resolution body, namely the Consumer Disputes Committee under the Consumer Protection Authority (Pronksi tn 12, Tallinn 10117, phone 620 1707, info@tarbijakaitseamet.ee), or to a county court. The procedural rules of the out-of-court dispute resolution body are available at www.tarbijakaitseamet.ee
3.1. The Consumer has the right to withdraw from the contract within 14 days without giving any reason. Upon return of the product (withdrawal from the contract), TSSTBOX OÜ shall refund to the Consumer all payments received under the sales contract, including delivery costs (except for additional costs arising from the Consumer’s choice of a delivery method other than the least expensive standard delivery offered by TSSTBOX OÜ) without undue delay, but no later than 14 days from the day following delivery of the product to the Consumer.
3.2. The product may be returned to Peterburi tee 53 kab.103, Tallinn 11415. The deadline shall be deemed met if the Consumer returns the product before the expiry of the 14-day period. TSSTBOX OÜ must be notified of the return by e-mail at alex@tsstbox.ee
3.3. TSSTBOX OÜ shall make the refund using the same payment method that the Consumer used for the original transaction, unless the Consumer has expressly agreed otherwise.
3.4. The product must be returned to TSSTBOX OÜ in its original packaging, unused (opening of the packaging is permitted, but it must not be damaged, used, or sealed with adhesive tape) and in its original complete set (including all items originally contained in the packaging). Damaged products will not be accepted.
3.5. The direct costs of returning the product shall be borne by the Consumer.
3.6. In the event of deterioration of the returned product, the Consumer shall be liable for any diminished value resulting from use of the product in a manner other than necessary to ascertain the nature, characteristics, and functioning of the product. To ascertain the nature, characteristics, and functioning of the product, it may only be handled and used as would be permitted in a retail store.
3.7. TSSTBOX OÜ may submit claims against the Consumer for diminished value of the product no later than one month from the return of the product.
3.8. Before accepting the product, the Buyer is advised to inspect the packaging and, in the event of visible external damage, not to accept the product.
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